Frequently asked questions (FAQ)

Dear traveler, we have tried our best to sum up frequently asked questions (FAQ) with the answers presented below.
For further questions please feel free to use the form on our CONTACT page.

You may use our ONLINE BOOKING page to create a booking for your airport transfers. Alternatively you may use the form on our CONTACT page to create a booking.

For the moment, Istanbul (IST) Airport, Sabiha Gokcen (SAW) Airport and Antalya (AYT) Airport are the ones that you may get transfer service from the Transfergenius.

Pricing is always fixed. No additional charges under the name of toll bridge, highway fee or parking fee will be applied to our guests.

No! We do not need a prepayment to confirm your transfer booking. No credit card info will be requested.

For the moment the only possible payment method is by cash. You may pay your driver at the end of the trip.

You will be meet by your driver or by a Transfergenius representative in the airport. Detailed info will be shared by email after your booking. 

In case of a round-trip transfer, the price of the second transfer is subject to %10 discount. Even if you book for your return as a new booking you will be eligible to get %10 discount.

Transfergenius only provides private airport transfer services. Bookings are vehicle based and only the passengers that are in a unique booking will be transferred. Different bookings of different passengers will not be merged in the same vehicle.